Terms & Conditions

Effective date: 26 June 2026

Welcome to Foam & Flash Detailing. By booking or using our services, you agree to the following Terms & Conditions.

 

1. SERVICE DESCRIPTION

Foam & Flash is a mobile car wash and detailing service operating in South Africa. We provide vehicle cleaning services at the Client’s home, office, or agreed location.

All services are subject to availability and weather conditions.

 

2. BOOKINGS

2.1 Bookings should be made at least 24-48hours prior to your preferred service date to secure availability.

2.2 Same-day bookings are subject to availability.

2.3 Foam & Flash Detailing reserves the right to reschedule/cancel appointments due to:

  • Adverse weather conditions

  • Safety concerns

  • Equipment failure

  • Unforeseen circumstances

 

3. CLIENT RESPONSIBILITIES (WATER & ELECTRICITY)

3.1 The Client must provide access to:

  • A functioning water supply

  • A safe and accessible electricity source

3.2 These utilities must be located within reasonable distance of the vehicle.

3.3 If water and electricity are not available upon arrival, Foam & Flash Detailing reserves the right to:

  • Cancel the service, or

  • Charge a call-out fee.

 

4. ACCESS & SAFETY

4.1 The Client must ensure:

  • The vehicle is accessible.

  • There is adequate working space around the vehicle.

  • Pets are secured.

  • The area is safe and free from hazards.

4.2 For services that include hand polishing, the Client must ensure:

  • The vehicle is positioned under adequate shade covering the entire vehicle.

  • There is sufficient lighting to allow proper inspection and polishing of the vehicle’s surface.

Failure to provide suitable shade and lighting may result in:

  • The hand polish portion of the service being postponed, adjusted, or declined; or

  • The booking being rescheduled.

4.3 Foam & Flash Detailing reserves the right to refuse service if the working environment is unsafe or unsuitable for the selected service.

 

5. TRAVEL & CALL-OUT DISTANCE

5.1 Foam & Flash Detailing operates from Nuutgevonden, Stellenbosch.

5.2 Travel costs are not included in the standard service pricing.

5.3 A travel fee of R5 per kilometre (km) will be charged for the total distance travelled from Nuutgevonden, Stellenbosch to the Client’s service address and back.

5.4 The calculated travel fee will be added to the Client’s deposit invoice.

5.5 Travel distance will be determined using a standard digital mapping system at the discretion of Foam & Flash Detailing.

5.6 The Client will be informed of the estimated travel fee prior to booking confirmation.

 

6. SERVICE SCOPE, ADDITIONAL WORK & JOB CANCELLATION

6.1 Agreed Scope of Work:

All services performed will be limited to the scope of work agreed upon at the time of booking and as reflected on the quotation or invoice.

Any additional services requested by the Client upon arrival or during the appointment (including but not limited to roof lining cleaning, stain removal, engine bay cleaning, or other add-on services) will be quoted and charged separately.

6.2 Additional Services:

If a Client requests services that were not included in the original booking, Foam & Flash Detailing will provide a separate quotation. These services will only be carried out once the Client has approved the additional cost.

 

6.3 Right to Decline Unreasonable Requests:

Foam & Flash Detailing reserves the right to decline additional work or cancel a service if a Client insists on additional services without agreeing to the applicable costs, or if the working environment or Client conduct is considered unreasonable, unsafe, or abusive.

6.4 Payment Threats or Refusal:

Foam & Flash Detailing does not operate under conditional payment agreements where payment is dependent on subjective satisfaction after the service has been completed. Payment for the agreed service is required as per the booking agreement.

If a Client indicates that payment may be refused unless additional services are performed without charge, Foam & Flash Detailing reserves the right to immediately cancel the appointment.

6.5 Deposit & Travel Fee Policy in the Event of Cancellation on Arrival:

If a service appointment is cancelled on arrival due to a Client refusing to honour the agreed pricing, demanding additional unpaid services, or threatening non-payment:

  • The service deposit will be refunded to the Client, and

  • The travel fee will remain non-refundable to cover time and transportation costs already incurred.

 

7. PAYMENT TERMS

7.1 A deposit amount is required immediately after making the booking to confirm bookings.

7.2 The remaining amount is due immediately upon completion of the service unless otherwise agreed in writing.

7.3 All payments, including the required booking deposit and the remaining balance, must be made via the secure Yoco payment gateway contained within the Rebill invoice issued by Foam & Flash, regardless of whether the booking was made through our online booking platform or via WhatsApp.

7.4 Failure to make payment may result in:

  • Withholding of future bookings

  • Legal recovery action where necessary

7.5 Pricing:

  • All prices are quoted in South African Rand (ZAR).

  • Foam & Flash Detailing reserves the right to amend pricing at any time without prior notice.

  • Any confirmed booking with a paid deposit will be honoured at the agreed quoted price.

 

8. CANCELLATION POLICY, RESCHEDULING & DEPOSIT POLICY

8.1 Clients may cancel or reschedule their booking 24 hours or more before the arranged booking time without penalty.

8.2 If a booking is cancelled 24 hours or more before the scheduled time:

  • The Client may choose to reschedule, or

  • The Client may request a cancellation with a full refund of the deposit paid.

8.3 If a booking is cancelled or rescheduled less than 24 hours before the arranged booking time:

  • The deposit will be non-refundable.

  • Foam & Flash Detailing reserves the right to retain the full deposit amount.

8.4 In the event of a no-show (where the Client is unavailable at the arranged time without prior notice), the deposit will be forfeited.

8.5 Foam & Flash Detailing reserves the right to reschedule bookings due to weather conditions, safety concerns, equipment failure, or other unforeseen circumstances. In such cases, Clients will be offered a rescheduled date at no additional cost.

 

9. VEHICLE CONDITION & PRE-EXISTING DAMAGE

9.1 The Client must disclose any pre-existing damage before service begins.

9.2 Liability Disclaimer:

Foam & Flash Detailing will not be held liable for:

  • Any pre-existing damage to the vehicle

  • Loss of personal belongings left inside the vehicle

By proceeding with our services, the Client acknowledges and accepts these terms.

9.3 We are not responsible for:

  • Faded paint, peeling clear coat, or weak paintwork

  • Loose trims, badges, or accessories

  • Electrical or mechanical failures

  • Water intrusion due to faulty existing seals or defects

 

10. PERSONAL BELONGINGS

10.1 The Client is responsible for removing valuables and personal items from the vehicle before service.

10.2 Foam & Flash Detailing will not be liable for any lost, stolen, or damaged personal belongings.

 

11. ADD-ONS & SERVICE LIMITATIONS

11.1 Additional services requested on-site may:

  • Increase service time

  • Adjust the final price

11.2 Heavily soiled vehicles (excess mud, pet hair, biohazards, etc.) may incur additional charges.

11.3 Foam & Flash Detailing reserves the right to refuse cleaning of:

  • Biohazard materials

  • Illegal substances

  • Extremely contaminated vehicles

 

12. WEATHER POLICY

As a mobile service, operations are weather-dependent. In the event of rain, strong winds, or unsafe conditions, we may reschedule your booking.

 

13. SATISFACTION POLICY

Any concerns must be raised immediately upon completion of service before the team leaves the premises. Once the vehicle has been inspected and approved by the Client, the service will be considered accepted.

 

14. LIMITATION OF LIABILITY

To the fullest extent permitted under South African law:

  • Foam & Flash Detailing shall not be liable for indirect or consequential damages.

  • Our total liability shall not exceed the amount paid for the specific service rendered.

 

15. RIGHT OF REFUSAL

Foam & Flash Detailing reserves the right to refuse service to any Client who:

  • Acts in an abusive or threatening manner

  • Fails to comply with these Terms & Conditions

  • Creates an unsafe working environment

 

16. POPIA & PRIVACY

We respect your privacy. Any personal information collected will be used solely for:

  • Booking Details

  • Booking confirmations

  • Service communication

  • Invoicing purposes

Information will not be shared with third parties without consent, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

 

17. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

 

18. ACCEPTANCE OF TERMS

By booking or using Foam & Flash Detailing services, the Client confirms that they:

  • Have read and understood these Terms & Conditions

  • Agree to be bound by them