1. About Us

Foam & Flash Detailing (“Foam & Flash”, “we”, “our”, or “us”) is a professional mobile automotive detailing business operating in South Africa. We are committed to respecting and protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it.

2. Personal Information We Collect

When you interact with our website, request a quotation, make a booking, or communicate with us, we may collect the following information:

• Full name

• Mobile telephone number

• Email address

• Vehicle information (including make, model, year, and registration number where applicable)

• Service requests and booking history

• Service location (for mobile detailing appointments)

• Any additional information you voluntarily provide

• Payment information processed through our secure payment provider (we do not store your card or banking details)

We only collect information that is relevant and necessary to provide our services efficiently.

3. How We Use Your Information

Your personal information may be used for the following purposes:

• To prepare quotations and confirm bookings

• To provide and manage our detailing services

• To communicate regarding appointments, updates, and enquiries

• To issue invoices and process payments

• To maintain service records

• To improve our customer service and website experience

• To send promotional communications where you have consented to receive them

• To comply with applicable legal and regulatory requirements

4. Lawful Basis for Processing

We process personal information only where permitted under POPIA, including where:

• You have provided your consent;

• Processing is necessary to fulfil a contract with you;

• We are required to comply with legal obligations; or

• Processing is necessary for our legitimate business interests, provided your rights are not unfairly affected.

5. Disclosure of Personal Information

We value your privacy and do not sell, rent, or disclose your personal information for commercial purposes.

Where necessary, we may share your information with trusted service providers that assist us in operating our business, such as payment processors, invoicing platforms, booking software, or professional advisers. These parties are expected to handle your information securely and only for authorised purposes.

6. Vehicle Photography

To document our workmanship and showcase completed projects, we may take photographs of vehicles before, during, and after detailing.

Any images that clearly identify your vehicle, including its registration number, will only be published on our website or social media platforms with your prior permission. You may withdraw your consent for future use at any time.

7. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, tax, accounting, or dispute resolution requirements.

Service records may be retained for a minimum period of three (3) years where appropriate.

8. Protecting Your Information

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Our website uses secure HTTPS encryption, and all online card payments are processed through secure third-party payment providers. Foam & Flash Detailing does not store customers’ payment card information.

9. Your Rights

Subject to POPIA, you have the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information where legally permissible;

• Object to or restrict certain processing of your information;

• Withdraw consent where processing is based on your consent; and

• Submit privacy-related enquiries regarding the handling of your information.

To exercise any of these rights, please contact us using the details provided below.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

Any updates will be published on this page together with a revised effective date. Continued use of our website or services after changes have been published constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or the way we process your personal information, please contact:

Jaun

Foam & Flash Detailing

Phone: 065 521 5775

Email: foamandflash@gmail.com